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Business travel agency
Business travel agency
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General Data Protection Regulation (GDPR)

Any personal data you provide to Alavia Corporate Travel Solutions is protected by the General Data Protection Regulation (GDPR). This act specifies rules regarding the processing and protection of your personal data.

Alavia Corporate Travel Solutions processes and protects your personal data with the utmost care and always complies with the requirements laid down in the General Data Protection Regulation.

Processing personal data

If you subscribe to our newsletter, send us feedback, or complete the contact form, you will be asked to provide personal data. This information will only be used by Alavia Corporate Travel Solutions to send you our newsletter, to process your feedback or to answer your questions.

Alavia Corporate Travel Solutions will also use your personal data to notify you of any relevant products, services and/or activities of Alavia Corporate Travel Solutions or of its carefully selected partners. To provide you with the best possible service and travel product, we may need to make your personal data available to our suppliers or other third parties who will be providing the products and services you booked with us.

If you travel abroad, we may be obliged (e.g., by authorities at border crossing points) to provide them with your personal data, which will be processed in the context of border control, immigration, safety, anti-terrorism or other purposes that are deemed to apply. Without your permission, we will not pass your personal data on to individuals or companies for commercial purposes.

Protecting personal data

Alavia Corporate Travel Solutions has taken appropriate measures to protect personal data from loss or any kind of unlawful processing. In doing so, Alavia Corporate Travel Solutions works with the extreme accuracy, taking account of the latest technological developments, implementation costs, the risks of data processing and the nature of the data.

Accessing, changing or removing your personal data

If you would like to access or change your personal data or have them removed, please notify the Account Management department via info@alavia.nl.

If an emergency arises during your journey, Alavia Corporate Travel Solutions, as your travel agent, will play an important role in informing and advising you as our customer and your employees, and will act on your behalf. If one or more of your employees are directly involved in a disaster, the person within your organization responsible for dealing with emergency situations will be informed immediately.

In the event of a general emergency or disaster anywhere in the world, we will e-mail information to our News Alert subscribers as soon as possible, updating them on the situation. In addition, we will keep you up to date via the news page on our website and via Twitter.

If you would like to receive our News Alerts to keep you informed about general emergencies and disasters, please send an e-mail to our Account Management department at info@alavia.nl.

Alavia Corporate Travel Solutions’s website uses ‘cookies’ to collect information about clicking behavior. This makes it possible to keep track of visitors’ data, such as which pages are visited most often. The aim of this data collection is to optimize the website. In addition, Alavia Corporate Travel Solutions can use the data to place more targeted information on its website. In this way, Alavia Corporate Travel Solutions can adjust its services to its customers’ needs. We do not use non-functional cookies.

Cookies are small text files that can be stored on a computer’s hard disk. They do not contain any personal data. Our cookies contain information about clicking behavior and serve to recognize patterns, in order to make the use of websites and information provision easier. Similar techniques, such as pixels and web beacons, are also referred to as cookies below.

We may place ‘functional’ cookies on our website or on the sites of third parties for whom we provide content. These cookies remember, for instance, your personal settings, or the fact that you have registered to access a restricted section of the website.

If you do not wish to receive any cookies at all, you can adjust your internet browser settings to fully block the placement of cookies. If you have blocked all cookies, you will still be able to visit our website(s), but some sections or functionalities of the website(s) may not be available to you.

You can delete any cookies yourself. Check your browser’s help function for instructions.

Alavia Corporate Travel Solutions’s website includes some links to websites of other parties. Alavia Corporate Travel Solutions is not responsible for the way in which these parties process your data. For this reason, you should check whether any website you visit contains a privacy statement. If so, read it to see whether you agree to the privacy policy of the party in question.

Please address any remarks or questions about Alavia Corporate Travel Solutions’s privacy policy to an e-mail  privacy@alavia.nl.

Alavia Corporate Travel Solutions reserves the right to change its privacy policy without notice.

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